Sales Influence

Cold Calling Technique: Why Don't I Drop That Off?
Cold-calling is scary, but if you learn to do it correct, it's also exhilarating.

Imagine this scenario.
You're on the phone and you're giving your best sales pitch. Halfway through, the person on the other end of the line says, "Why don't you send me the information and I'll look through it?"

What are the chances that that person will actually be waiting for your information? And that when it arrives, they'll remember you? And that they'll actually stop what they're doing and they'll read it? And then take the time to call you back and sign up for your offer?

Pretty slim. Probably zero.

So, next time someone such a scenario plays out, here's what your response should be:

Prospect: Why don't you send me the information, and I'll review it?
Your Response: I could do that, but I also know that you're still going to have questions. So why don't I stop by and drop off the information personally? Would Monday or Thursday work for you?

This response will allow you to set up a face-to-face appointment, which is an easier sell than a cold call.

Three tips for directing your audience's response

Three tips for directing your audience's response

by Speak Schmeak

 
1. Be specific.

You want to know how many of your audience members have performed a particular procedure recently. But "recently" is relative. Some people might think "recently" means "in the last two weeks." Some may think you're asking about the last six months.

2. Direct your question with clear words and concepts.

I have a client who wants to know what her audience thinks of when they hear the word "epilepsy." But what she really wants to know is what myths and beliefs they've heard about epilepsy and seizures. She's looking for responses like "frothing at the mouth," and "you have to put something between their teeth" and "they might swallow their tongue."
In order to phrase her question to get the answers she wants, she has to be very specific: "What are some of the popular beliefs about epilepsy and seizures," might be one way to go. She might also use visual words like "What do you picture/imagine/envision when you think about seizures?" This will help the audience recall the images and pictures they have in their minds.
 

 3. How to Ensure You Get Responses to Non-Rhetorical Questions:

Sometimes a speaker thinks he's asking a question of the audience and hopes for an answer, but doesn't get one. This is frequently due to how the question is phrased. For example, if you say, "How did we get into this situation?" your audience could perceive that as rhetorical, especially if you don't give them enough time to formulate their answers.

A better way to ask might be to say, "What do you think are some of the reasons we've ended up in this situation?" And then pause and stand ready with your flip chart and markers to write down the answers!

A similar kind of question is the one where you ask, "Have you ever experienced this?" or "Have you ever felt this way?" The audience may nod or smile, but if you actually want the question answered, say " How many of you have experienced this?" That way, you get an active response, a show of hands.

 

4-Step Formula for Making Your Speech Stick and Shine

4-Step Formula for Making Your Speech Stick and Shine
by Craig Valentine (http://www.craigvalentine.com/blog/)

The following is an excerpt from The Nuts and Bolts of Public Speaking book, which I wrote in 2005. It includes a 4-step formula you can use to make your messages stick and shine. I used this formula for several years and many of my students still use it with great success. 

State – Illustrate – Apply – Sell – Restate

State Your Point
First, I usually state the point I am going to make. However, sometimes I hide the point in the middle or the end of the story to keep my audience curious. Don’t worry, because  as long as you firmly establish the conflict (click here for more on this) in your story, your audience will stay with you.

Illustrate it with a Story/Activity/Analogy
Then I illustrate the point through a story or through some kind of quick example. Some humorous situations, activities, and visuals can help illustrate the points as well.

Apply it to the Life of Your Listener
Next I apply the point to the audience. In other words, I get them to see what this point has to do with them. This is the step most speakers neglect. You need to find ways to make your audience feel that they can use your message for their lives. They did not come to hear your verbal autobiography. They came to get lessons for their own lives.

Sell the BenefitsThen I sell the point using the push (what happens when they don’t adhere to your point), pull (what happens when they do adhere to your point), and passion and by thoroughly understanding and expressing what benefits or results they can receive.

Restate
Finally, I restate the point to drive it home and provide completeness to it. I may restate it using different words throughout the story but then I always eventually come back to repeating the actual Foundational Phrase I want my audience to remember.

From the Theoretical to the Practical (Provide a Technique)Depending on the type of speech it is and how much time I am given, I may or may not follow the sell section by giving a technique or strategy. Usually I do, because I believe that people will stay motivated if they have tangible things to do. You can have a longer-lasting effect on your audience if you provide techniques to go along with your theories. We should go from the theoretical to the practical and from the general to the specific. For example, after going through the story, the push and pull, and the benefits of using your imagination, I may say something like the following:

One way to sharpen your imagination is to write down your perfect day. Write it out in as much detail as possible. I did this several years ago and everything I wrote down is coming to pass. I said I wanted to be a full-time professional speaker; now I am a full-time professional speaker. I said I wanted to own my own business; now I own my own business. I said I wanted a white Mercedes Benz convertible; now I have a white… Honda Accord! I’m getting there!

This helps sell my audience on the technique of writing down their perfect day and it gives them something to do long after I have left the speaking platform. Give them something specific to do and watch as organizations remember you and keep bringing you back time and time again.

How to Open Your Speech

How to Open Your Speech
by Craig Valentine (http://www.craigvalentine.com/blog/)

1. Begin with a Powerful Question Specific to that Audience:

For example, if I’m speaking to an audience of small business owners, I can ask, “What do you think is the number one reason most small businesses cannot seem to get more customers?” If you were a small business owner, would you want to know the answer? Great, then you’re hooked with my first sentence.

If I’m speaking to a group of people who are in a self-development organization, I can ask, “What do you think is the number one obstacle standing between most people living their dreams?” I can tell you from their responses that they’re definitely interested in the answer. Therefore, I’ve hooked them with my very first sentence. Whatever you do, make sure you invest lots of time and energy in the way you phrase your question because those first 7 seconds are critical to the success of the rest of your speech.

2. Jump Right Into Your Story

Although opening with a powerful question is highly-effective, another great way to open is with a story. When I say “a story” I don’t mean that you begin with something like the following: “I’d like to tell you a story about a time…” No!  Don’t announce that you’re about to tell a story; just tell it. Jump right into the story from your very first words. For example, oftentimes the very first thing I used to say from the stage (after being introduced and the applause died down) was this:

When I was in prison…visiting, one of the inmates came up to me after my presentation and said…

This works well for two reasons:
First, it’s unexpected because audiences are usually expecting the speaker to say things like, “I’m glad to be here” or “Thanks for the opportunity.” Those are normal statements that make the audience think, “There will be nothing special about this speech.” However, when you jump right into your story, they jump right into your speech.
Next, when I open with the ”When I was in prison” statement above, I get a laugh within the first 5 words. This is critical because, within the first 7 seconds, we start building a bond.

Sell the Benefits/Results, not the Features

Excerpts from Craig Valentine's website: http://www.craigvalentine.com/blog/

Always Sell the Result

You heard the most important idea, which is this: never sell a product, service, or idea; always sell a result.
Let me give you some examples out of my own life. Instead of selling my Storytelling home-study course product, I sell you the result. What’s the result? Something like this:

“You’ll be able to keep every audience you have on the edge of their seats.”

Whenever you sell a product or a service or an idea, you need not focus on what you’re offering. Instead you need to focus on what your audience will get as a result.

E.g. instead of saying,

"This textbook has a more detailed history of the United States than any of the other books from the other companies.”

say something like this:

"Your students will pass the Maryland State Assessments at a much higher rate because the book is totally aligned with the Voluntary State Curriculum. "

Selling Yourself

Obviously in today’s times many people are looking for work. In addition, if you’re a speaker like me, you’re constantly generating new business and this requires being able to sell yourself. So what can you do? It’s the same as the car. Don’t sell yourself, sell the result. For example, don’t tell a prospect, “I have been speaking for 12 years and I have an MBA in Change Management.” Instead, first locate their pain and then say something like the following:

If you want to get your staff fired up to embrace the change that’s coming and be willing to let go of the old ways of doing things, that’s how they will feel after my presentation. 

Quickest Way to Connect to Your Audience?

Quickest Way to Connect to Your Audience?
by Craig Valentine

The quickest way to connect with your audience is to share your failures and flaws. Sometimes sharing your frustrations and firsts also helps.

Share Your Failures/Flaws/Frustrations/Firsts

Lots of people don’t care for motivational speakers because they’re used to hearing the kind that thinks a motivational speech should consist of bragging about their successes and then telling their audience members, “You can do it too!” Well guess what? If you just speak on your successes and not about your failures, your audience members will not believe they too can do it. They’ll simply believe you can do it.

Come across as Similar, Not Special

The absolute last thing you ever want an audience to think is that you are special. The very first thing you want them to think is that you are similar; similar to them. When they think you are similar, they will automatically realize you must have a special process that helped you succeed. As a result, they will want that same special process and that’s why you will be able to influence them to take the next step towards getting it.  What I am saying is this:

When you lift yourself up, you let your audience down

Those who are driven by their egos when speaking will end up on a dead-end road with little or no audience connection.

Fail First, then share the Process that helped you Succeed

Since I began to understand that there is power in pain, I started opening my speeches with a story about my own failure. This works well because it’s unexpected to my audience and lets them think, “Hey, I can relate to that.” But here’s what else it does. When I finally share one of my success stories (which you should definitely eventually share in your speech), my audience actually cares! That’s right, when they know you’ve failed, they care when you’ve won. That’s the beauty behind sharing a failure story early in your speech.

How to Review before you Wrap Up

How to Review before you Wrap Up (and get re-hired because of it)

by Craig Valentine

- Do NOT end with Q&A session. You want to have the last word, because the audience remembers the last thing they hear.

Most speakers will review by saying something like this:

So in conclusion, you must face reality, relinquish what is in the way, rely on the process, and reform to a better way.

And then they’ll close the speech with a story or in another powerful way. This is fine but there are issues with it.

1. The audience members are not involved as much as they should be
2. Your audience might still doubt your message
3. The energy might not be as high as it should be
4. It’s just content but not connection

Discuss and Debrief to Review

Use what I call the Discuss and Debrief method of reviewing your material. Here’s how it goes. I say something like the following:

Take the next 60 seconds, turn to a neighbor and tell him or her one or two ideas you got from this program.

This is the Discussion part of the Discuss and Debrief method. Then, once the 60 seconds are up, I say

Okay, times up. What did you come up with? Go ahead and shout out some of the ideas that stuck with you.

This is the Debrief part of the Discuss and Debrief formula.
It is absolutely amazing what happens when you do this method. Ideas start popping out in droves and you can barely capture them all. This is a good thing. For example, last week I gave a speech at the Illegal Substance Collections Unit (ISCU) in Washington DC and when I came to this review, twenty-one ideas popped out within a couple of minutes. In fact, the only reason we stopped is so I could move on to my closing.

So let’s take a quick look at the advantages of this method:

1. They feel validated because they have had time to check-in and discuss with their neighbors about what they picked up so the fear of shouting out the wrong answer goes away. That’s why the ideas pop out so fast.
2. They loosen up their minds during the discussion part. This is much better than simply turning to your audience (without having the discussion portion) and saying, “So what did you get from the program today?” I’ve seen many cases where very few ideas are shouted out and it makes the speaker look bad. Also, keep in mind the meeting planner is often looking at this and realizing that very little value has transferred.
3. They buy into the message more readily. I always remember Tom Hopkins, author of How to Master the Art of Selling, saying the following (I am paraphrasing here): If I say it, they can doubt me, but if they say it it’s true. In other words, getting them to say the message is much more powerful than simply saying it myself.
4. You get re-hired more. Why? Because the meeting planner is often in the room watching this transference of value take place. For example, after my speech at the ISCU last week, the meeting planner approached me and said, “We are excited about using you again very soon.” Oftentimes when you look at the meeting planner during the review when all these ideas are resurfacing, he or she has a grin from ear to ear because the value is evident in the retention of the material.
5. Your audience retains more of your message. This is because audience members often miss points the first time around. However, when they hear that same point from another audience member (and perhaps they hear how that audience member plans to implement it), they can then underline that point and see possibilities for putting it into action too.
6. The energy rises. When you get this kind of activity, the energy increases, which is important because there should be high energy as you move into the closing of your speech.
7. They feel good about giving a good response!

Twos Key to Using this Discuss and Debrief Method for Maximum Impact

You now know to have your audience discuss with their neighbors and then debrief with you as a group. However, when you debrief, I suggest following two very important guidelines to help your audience internalize your message.

Guideline #1: Rephrase their responses.

For example, here are some of the responses people gave the other day at ISCU when we debriefed. After you see each of their responses, you’ll see how I rephrased it to help drive home the messages.
Again I started off by saying, “Okay, times up. What did you come up with? Go ahead and shout out some of the ideas that stuck with you.”

Them: “You said to make them feel important”
Me: “That’s right, because when you make them feel visible, they make you valuable”
Them: “Don’t make excuses for their behavior”
Me: “Absolutely, because when you make excuses for someone, you invite him never to change”
Them: “We have to get out of the way of change”
Me: “Because you’re either on the way or in the way”

The reason it is important to rephrase their responses is so that your Foundational Phrases will stick with them over time. Three days or three months down the line when they find themselves on the brink of making excuses for someone’s behavior, they should remember my Foundational Phrase and hopefully change their approach.

Guideline #2: Stop while they Pop
During the debrief part of the formula, you’re audience will shout out many ideas. One idea after another will pop out. So when do you stop the debriefing and move on to your closing? I suggest cutting them off while the ideas are still popping out. Why? Because, like the good magician, you want to leave them wanting more. This is much better than waiting until all the ideas pop out, which is followed by uncomfortable silence and brain strain. Stop it while they pop.
It’s like the other night when I made microwave popcorn and the directions said to turn off the microwave once the pops slowed down to 2 seconds in between each one. Otherwise, if you keep them popping, you’ll burn them. Likewise, once you see any kind of slowing down in how long it takes your audience to pop out ideas, stop and move to your closing. This keeps the energy high, doesn’t burn them out, and ensures they retain the ideas that truly mean the most to them.